We understand that sometimes you may need to cancel or return an order. This Refund and Cancellation Policy outlines the process for returning or cancelling your order and eligibility for a refund.
Order Cancellation
* You can cancel your order free of charge if you request cancellation before your order ships. * To cancel your order, please contact us by email at contact@lurafashion.com as soon as possible. * We will confirm your cancellation request by email. * If your order has already shipped, we may not be able to cancel it. .
Product Returns
* You may return most new, unworn, and unwashed items for wrong item delivered within 24 hrs of delivery for a full refund. (Unboxing video is must). * Items must be returned in their original packaging with all tags attached. * We cannot accept returns of used, worn, or damaged items. * Several types of items are exempt from return, including (list any non-returnable items, e.g., swimwear, customized items).
Return Process
* To initiate a return, please contact us by email at contact@lurafashion.com within 24 hrs of receiving your order. * We will provide you with a return shipping label and instructions on how to return your item. * You are responsible for the cost of return shipping. * We will process your return within 2-3 business days of receiving your returned item. * Once your return is processed, we will issue a full refund to your original payment method.
Refunds
* We will issue a full refund for the purchase price of your returned item, excluding any original shipping costs. * Refunds will be processed within 2-3 business days of receiving your returned item.
Exceptions
This Refund and Cancellation Policy does not apply to:
* Items that are not returned in their original packaging with all tags attached * Items that are returned after the return window has closed
Contact Us
If you have any questions about our Refund and Cancellation Policy, please contact us by email at contact@lurafashion.com
